Privacy at Komalpreet Kaur

Information collected by current features

Contact, quote and chatbot lead forms can collect your name, business name, email, phone number, requested service, message, preferred contact method and any permitted attachment you choose to send.

The chatbot stores chat messages so the conversation can continue, records matched intents and fallback events for service improvement, and uses a random session token in your browser. Server-side chat sessions may store one-way hashes derived from network/browser information for security and abuse prevention rather than storing those values in plain text in the chatbot session record.

Analytics and consent

Optional analytics is disabled until you choose “Allow analytics” in the privacy controls. When enabled, Komalpreet Kaur can record privacy-friendly first-party events such as page views, CTA clicks and successful lead submissions using a one-way session hash rather than a raw IP address. If a Google Analytics measurement ID is configured, Google Analytics is also loaded only after analytics consent. You can reopen Privacy settings from the footer area and change your choice.

How the information is used

Information is used to respond to enquiries, manage leads, provide customer support, improve documented chatbot knowledge, investigate abuse and operate the website. The chatbot is rules/database based in this phase and is instructed to use a fallback rather than invent an answer.

Sensitive information

Do not send passwords, payment credentials or other highly sensitive information through chat or general enquiry forms.

Retention and access

Administrative access to enquiries, chatbot sessions and messages is restricted to authorized admin roles. Operational records are retained only as long as needed for enquiries, security, analytics and support. Production retention periods and deletion procedures should be reviewed for the business and jurisdictions where Komalpreet Kaur operates.